Hard Conversations, also known as Crucial Performance Coaching, are a vital component of performance management that focuses on enhancing your organization's efficiency and effectiveness. Contrary to micro-management, it aims to foster professional growth in employees and ensure that business goals are met satisfactorially. Exceptional feedback and accountability conveyance play a crucial role in this process.

In this workshop, participants eill learn to define performance management and understand its inner workings, equipping them with the necessary tools for success. Additionally, participants will delve into Kolb's Learning Cycle, understand the importance of motivation, and develop skills in maintaining a performance journal and creating a performance plan. These elements are essential for fostering a culture of continuous improvement and achieving organizational objectives.

This four-hour workshop is being offered three times to accomodate busy schedules. You only need to attend one of the sessions.

Session 1 - 2/28/2024

Session 2 - 3/27/2024

Session 3 - 5/1/2024

For years and years the debate has gone on about just what leadership style was the most effective. There were as many theories as there were theorists, and the debate raged on. The answer: Stop thinking of Leadership as a theory, and think of it as a process. 

In the early 1960s, Dr. Paul Hersey developed his model for effective leadership. The Situational Leadership® Model is the most widely used leadership model in the world today. Over the last four decades, this model has become the basis of the most prevalent leadership system in over 700 of the Fortune 1000 companies. Having served as the common performance language, the benefit for organizations is enhanced goal and role clarity based on more frequent and more effective conversations about performance.

A situational leader does not adhere to a certain theory or trait. Instead, he or she identifies the readiness level of the individual performing a specific task and adapts his or her leadership behaviors to maximize that individual’s chance to be successful. Situational Leadership® is not a theory; it’s a Model used by leaders to be more successful.

Participants in this full day workshop (broken into two half-days) will:

• Identify their own preferred style of leadership, as well as back-up styles
• Learn to assess the readiness level of staff to successfully complete specific tasks 
• Understand how effective leaders match their leadership style to the readiness level of others

After completing of this workshop, participants will possess a working knowledge of Situational Leadership®. They will have learned how it can increase their effectiveness as a leader and as a person at work, at home, and in any other organizational setting.

May 3rd - 9:00 AM - 1:00 PM, with breaks as appropriate.

May 10th - 9:00 AM - 1:00 PM, with breaks as appropriate.

Despite provider empathy and good intentions, not all older persons are responsive in the service interaction. This training will help participants identify, understand and respond more effectively to consumers who exhibit challenging behaviors. 

This course will help participants understand that behavior has meaning and as service providers we must understand the importance of identifying what is underlying the behavior in order to effectively work with the individual.  The interactive training is based on a behavioral approach and reinforces learning with case review from participants’ practice as well as training case examples/videos.   

PLEASE NOTE: This is a three-part series of half-day sessions. To receive the 9 CEUs available, you much attend all three sessions in the series.

In this series of three sessions, you will:

a)    Examine a variety of problematic behaviors encountered in older consumers: the resistant consumer, the angry consumer, the paranoid and passive consumer;

b)    Outline practical strategies for dealing with such behaviors and consider how these behaviors relate to important behavioral health diagnoses and conditions;

c)    Understand the implications of your personal style and issues in dealing with difficult consumer behaviors.

Trainer:  Nancy Morrow draws on more than 35 years of experience in a variety of roles in community-based long term care and geriatric behavioral health. She provides training and consultation services in aging, and teaches in the MSW program at the University of Pennsylvania School of Social Policy and Practice. 

Series #1 - Tuesday, February 6th, 13th & 20th - 2024

Series #2 - Thursday, May 7th, 14th & 21st, 2024

Positive and negative stress is a constant influence on all our lives. The trick is to maximize the positive stress and minimize the negative stress. You will learn how stress can be positive and negative, and explore the "Triple A" approach that will form the basis of this workshop.

The his course on managing the chaos that causes stress will give participants a three-option method for addressing any situation, as well as a toolbox of personal skills, including using routines, relaxation techn iques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

After this seminar you will be able to:

• Identify the major stressors in your work and personal life
• Identify lifestyle elements that may be contributing to your stress
• How to use routines and relaxation techniques to deal with stress
• How and why to maintain a stress log system

Improving mindfulness is about understanding yourself and being “in the moment”. You will become more mindful of your actions and learn how to express and interpret your present environment. You will learn to create positive connections and increase your self-regulation of attention and personal experiences.

Improving mindfulness will provide benefits throughout your professional and personal lives. Gratitude, filtering and active listening techniques will give you the advantage of seeing things in a new light.

What you’ll learn:

• o   How to effectively “live in the moment”
• o   To develop a clearer understanding of yourself
• o   To use the specific techniques of gratitude and filtering
• o   The many benefits of developing “Active Listening” skills

This training is designed to familiarize direct service workers and others new to the aging network with the resources available for seniors in Philadelphia.  

The training will contain:

• Update on PA MEDI (formerly APPRISE) health insurance counseling program.       
• Update on PCA’s minority and interfaith outreach programs.      
• Overview of PCA services       
• Discuss the Helpline and its components, including:

o   Telephone information and referral

o   PCA resource coordination and the department’s resource directory - resource material will be shared.

o   PCA’s Emergency Fund --- who it is for and how to use it; other FUEL resources.

o   Provide practice opportunities for using resource information. 

Why does emotional intelligence (EI) matter? Leaders set the tone of their organization. If they lack emotional intelligence, it could have consequences, resulting in lower employee engagement and higher turnover. At the core of every outstanding leader are the abilities to connect, achieve, inspire, and act with resilience.

Having the ability to perceive, understand, manage, and use emotional intelligence effectively is crucial for strong leadership skills. Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful relationships.

Learning Objectives:

• Boost morale and encourage positive workplace relationships.
• Recognizing when emotions are influencing your thinking.
• Cultivating self-awareness that positively affects others.
• Manage and adapt emotional behaviors that increase your credibility and influence.
• Utilize social awareness to develop empathy and build strong relationships.
• Apply collaborative, inclusive, and creative communication practices.
• Learn emotional restraint by understanding first before responding and reacting.